Position Summary
This position calls for a highly organized, detail-oriented, and responsible individual to oversee evidence-based health promotion and disease prevention program database management systems and work collaboratively with Salesforce Developers, IT department staff, Customer Relations Management (CRM) team and Technical Assistance Liaisons at the Center for Healthy Aging (CHA). The position requires skillful delivery of technical assistance to community partners and grantees across the country, with data collection, management, and reporting needs. This position will work under the direction of the Senior Director of the Center for Healthy Aging to support activities that quantify the impact of the Center’s work and priorities, optimize NCOA goals, and meet monthly and annual grant deliverables. Quick problem-solving skills are essential to effectively work with a variety of data sets and meet agreed upon deadlines.
A key aspect of the position is to deliver regular technical assistance with database management and research and produce a range of quantitative reports including simple spreadsheets, summary tables, graphics, data visualization and statistical findings from quantitative analysis. Data may be used for fact sheets, external communication pieces, national conference presentations, funder reports, data monitoring and quality assurance. The ideal candidate analyzes data efficiently, while upholding agreed-upon security standards and meeting organizational timelines.
NCOA’s Operating Principles
All employees are expected to abide by the Operating Principles promulgated June 2008: (1) Striving for Excellence in all that we do, fostering critical thinking and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world. (2) Have respect and care for all and good stewards of our resources and opportunities. (3) Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute. (4) Committed to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.
Essential Duties and Responsibilities
- Lead and manage the national databases supported by the Administration for Community Living/Administration on Aging (ACL/AoA) for Chronic Disease Self-Management Education (CDSME), falls prevention and other health promotion and disease prevention programs; plan for and coordinate database development and enhancements.
- Oversee an online system (Salesforce) housing program and participant data; assuring data quality through regular monitoring and tracking, and monitoring grantee compliance with data collection requirements.
- Follow up with program sites who have not entered their program data into the online system.
- Check data for clarity and address issues as needed.
- Develop written reports and graphic presentations for internal and external audiences.
- Develop and maintain positive relationships with NCOA’s Strategic CRM Integration Manager and external data management experts/partners, including contractors; work collaboratively to assure an efficient and effective operating data system.
- Train database users and serve as the point of contact for data requests and technical assistance to support ACL/AoA, the Center team, grantees, and other internal and external partners. Enforce data standards and security steps.
- Create standard procedures to enhance scalability and performance of existing database architecture.
- Provide regular updates to management on database project status.
- Generate custom reports from Salesforce in response to technical assistance requests from community partners, database users, funders, program staff and leadership, policy team, or communications team.
- Customize and export data files within Salesforce to share with database users or other partners or share statistics with program staff to meet reporting requirements to funders.
- Set up, monitor, and export online surveys in Qualtrics, SurveyMonkey and other systems.
- Review and analyze qualitative data from focus groups and listening sessions with aging services network, community partners, and older adult program participants or special populations.
- Develop useful resources for database users to help them navigate their database portals more effectively and optimize its use (e.g., tip sheets, step-by-step visual guides, video tutorials). Create and update technical documents, such as data dictionary, data importing template, security, and other data collection tools.Incumbent is expected to work well as part of a team and have enthusiasm for the practice of gerontology and values data driven decision-making.
Qualifications, Knowledge Skill Required
Minimum education and experience needed to perform the job adequately:
- Bachelor’s degree in community health, public health, healthcare or related field and at least 2-4 years of relevant experience in data analytics and project management.
- MPH or experience with epidemiology or health services, or MSW, MS, or MSG in gerontology is a plus.
- Familiarity with Salesforce or other database system is a plus; (Jira and PowerBI knowledge a plus).
- Experience using IBM/SPSS.
- Demonstrated technology skills, such as experience with Microsoft Office programs, more advanced features in Excel for data cleaning and calculations.
- Demonstrated knowledge in developing professional quantitative reports.
- Knowledge of mapping tools a plus.
- Ability to understand database user needs and quantify value of the database service through the design of new business models.
- Excellent research and organizational skills, demonstrating attention to detail.
- Ability to prioritize and manage concurrent projects with strong organizational skills.
- Critical and analytical thinking skills to interpret, adapt to, and apply guidelines and procedures to tasks.
- Excellent problem-solving skills.
ADA Specifications
Physical demands that must be met in order to successfully complete the essential functions of the job: Requires the ability to speak, hear, and use hands to operate standard business equipment, including computers and other relevant technology.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
To apply, please email hr@ncoa.org with “Specialist, Data Management & Evaluation” in the subject line.
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