The National Council on Aging (NCOA) is working to improve the health and economic security of 40 million older adults by 2030, especially those who are struggling. We are the national voice for every person’s right to age well; and believe everyone deserves to age with the best possible health and economic security, regardless of socioeconomic status, ethnicity, or background. We empower individuals with trusted, proven solutions to improve their daily lives, and protect and strengthen federal programs that people depend on as they age.
The digital economic security team manages a product portfolio that includes BenefitsCheckUp® and My Medicare Matters®, as well as a new financial planning product launching in September. The team relies on matrixed collaboration and contribution to maintain the products, define and execute product roadmaps, and bring in revenue. In that capacity, the Senior Product Manager will work with our team and across NCOA for subject matter expertise, content contribution, UX design, and communications support. In addition, the Senior Product Manager will serve as business owner for product development, while loosely following an Agile methodology in partnership with a vendor for developer and architect roles.
BenefitsCheckUp and My Medicare Matters
Since its launch in 2001, nearly 9 million people have used BenefitsCheckUp to find more than $35 billion in annual benefits. Designed for use by older adults, persons with disabilities, caregivers, and professionals working in a wide variety of community and state organizations, BenefitsCheckUp maintains information on ~2,500 benefits programs at the federal, state, and local level, as well as information on local assistance organizations. Roadmap planning and solutioning is underway now to leverage recent technological advances and user experience insights to dramatically increase the reach, impact, and cost-effectiveness of BenefitsCheckUp. Continuing this planning and sequencing into a development cycle will be a significant portion of the Senior Product Manager’s role. The Senior Product Manager will also have day-to-day business ownership of BenefitsCheckUp.
People who are eligible for Medicare must make important choices about the coverage that will best meet their health and financial needs. Choosing the wrong plan can negatively impact their health and financial situation. My Medicare Matters is designed to make it easier for people with Medicare (and those planning for Medicare) to make informed and confident choices about their health coverage and to make the most of that coverage. My Medicare Matters was recently rebuilt on a new AWS framework with a modern user interface and features personalized cost estimates as well as access to trusted Medicare agency partners for plan recommendation and enrollment. The Senior Product Manager will help inform roadmap planning and support tool refinements and enhancements based on usage analysis and feedback from internal stakeholders, users, and strategic partners.
Responsibilities Overview
- Inform product strategy and roadmap development for digital economic security tools
- Look for opportunities to improve products via market analysis, user feedback, and input from stakeholders and partners
- Serve as day-to-day business owner of BenefitsCheckUp® and My Medicare Matters®
- Collaborate with technical product manager and development team to execute product roadmaps, mitigate risks, and address issues
- Provide product management expertise throughout the SDLC, including translation of business requirements to functional requirements and acceptance criteria, as well as prioritization and risk mitigation guidance
- Collaborate with NCOA staff throughout the organization, consultants, and other partners to identify functionality gaps, transform problems into solutions, and brainstorm enhancements
- Champion changes to the products that will increase usage, satisfaction, and effectiveness, as well as increase revenue opportunities
- Evaluate overall performance of products by gathering, analyzing, and interpreting data and metrics
- Define, implement, and evaluate procedures and processes to meet NCOA business objectives and ensure compliance by BenefitsCheckUp® and My Medicare Matters® cross-functional teams
Qualifications
- Bachelor’s degree required
- A minimum of 5 years of digital product management experience, preferably with direct-to-consumer decision support tools
- Experience with Agile methodology and a strong understanding of technical concepts associated with website development
- Proficiency using Jira, Confluence, Zoom, and Slack, and as well as Microsoft Office
- Experience with Google Analytics, Amazon QuickSight, Figma and Glitch a plus
- General understanding of Content Management Systems, ideally with experience managing content using traditional tools (e.g., Word Press) and/or cloud-based, headless tools (e.g., Storyblok, Kentico Kontent)
- Advanced oral and written communication skills including audience awareness, meeting facilitation and demos, negotiation, and interpersonal skills with an outgoing and approachable personality
- Demonstrated success with cross-functional teamwork in terms of collaboration, efficiency, morale, and work-product delivery
- Understanding of project management principles for digital products
- Proven ability to be a proactive thinker who can handle multiple projects at once and successfully prioritize tasks and deliverables
- Occasional travel may be requested (post pandemic)
Attributes
- Mission driven. You understand the big picture and can easily translate our objectives into social impact.
- Customer oriented. Internal and external stakeholders respect you for your knowledge and abilities and find you both approachable and responsive.
- Autonomous and collaborative. While we work closely together, we trust you to exercise independent judgment, do your job well, and know when to seek guidance from senior staff.
- Commitment to cultural competency. You have a personal approach that understands and values the individual and respects differences.
- Highly organized. You have excellent organizational skills. You efficiently track the necessary details and effectively disseminate information.
- Organization agility. You understand how organizations work, where to build relationships, and how to get results through other people.
- Adaptable. You are able to anticipate and respond to change in a fast-paced environment on a daily basis and demonstrate a willingness to learn new ways of approaching your work to achieve better results.
- Inquisitive. You enjoy learning new things and like to collect and share information. You don’t wait for things to happen—you initiate action and make things happen.
What’s Attractive to the Right Candidate?
- Your work will be highly visible and critical to the promotion of NCOA’s mission.
- The work you do today will have an impact for decades to come.
- This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill the goals of our programs and our overarching mission.
- Your experience, opinions, and expertise are valued—what you bring to the table is vital to our success.
- We offer a generous employee benefit program that includes annual, sick, personal, and holiday leave, health insurance, contributions to a 403{b) plan, short- and long-term disability, and life insurance.
- NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and person with disabilities to apply.
ADA Specifications
Requires the ability to speak, hear, and use hands to operate standard business equipment, including computers and other relevant technology.
EEOC Policy
NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.
To Apply
Please submit your resume and cover letter online. Additional inquiries and questions can be emailed to Beth Cessna at jobs@cessnasearch.com or contact 202-232-1765.
The post Senior Product Manager – Digital Economic Security appeared first on NCOA.
